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£1,199.00

/package

After purchase, we’ll request access and confirm scope + timeline within 1 working day.

Epic Brands Packages

Epic Shopify Hub — Help Center (FAQ + Video + Product Info Index)

SUPPORT HUB

A Help Center hub with categories, FAQ structure, video index integration, and a product info hub linking to guides — built to reduce support load.

Epic Shopify Hub — Help Center (FAQ + Video + Product Info Index)

What’s included

Help Center hub homepage (categories + quick links)
FAQ category pages (structured)
Optional simple search UI (site-level, scoped)
Video library integration (links/index)
Product info hub index (links to guides)
SEO-friendly structure and clean navigation

Deliverables

1x Help Center hub (templates/sections)
FAQ/category structure setup
Video + product guide indexing structure
Install + handover + content guide

Timeline

10–20 working days depending on number of categories and content readiness.

Package details

What this package is for: a full on-site Help Center hub — a single place customers go for answers, reducing tickets and increasing trust.

Ideal for: brands with multiple products, recurring support questions, or educational content (FAQs + videos + guides).

Includes: a Help Center homepage with categories, optional search UI, FAQ collections, video index links, and a "product info hub" index linking to each product guide.

How it works

Checkout
Onboarding + content structure planning
Build hub + templates
Preview + revision
Install + QA + handover training notes

Support & handover

21-day post-launch support
1 revision round included

Scope at a glance

Help Center hub build

Included

Theme install (if access provided)

Included

Copywriting

Optional

Advanced search / indexing

Optional

Is this the right package?

Great for

Brands with recurring support tickets
Multi-product stores needing organised help content
Stores using tutorials/how-to videos

Not ideal if

Single-product stores with minimal support needs (use Product Help Page)

FAQs

Do you write all FAQ content?

You provide it; copywriting is available as an add-on.

Can I add more categories later?

Yes — built to expand over time.

Does it include videos?

Yes — integrates with your video watch pages and/or library index.

Optional add-ons

Product help pages

Per-product guides

Video watch pages

Tutorial pages

Start this package

Checkout now — we’ll email next steps after purchase.

£1,199.00

/package

After purchase, we’ll request access and confirm scope + timeline within 1 working day.

What happens after checkout

1

Checkout
2

Plan categories + structure
3

Build + preview
4

Revision
5

Install + QA
6

Publish

Start this package

Checkout now — we’ll email next steps after purchase.

£1,199.00

/package

After purchase, we’ll request access and confirm scope + timeline within 1 working day.

What happens after checkout

1

Checkout
2

Plan categories + structure
3

Build + preview
4

Revision
5

Install + QA
6

Publish